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Returns and Exchanges

UK RETURNS 

We offer 60-day returns. Refunds will be given provided items are returned back to their original condition as NEW, UNWORN (i.e. as received) with their original unmarked/undamaged box and swing tags. The returned item must be in condition to sell again. Please make sure the item is not worn/damaged as we only accept unworn items in their original condition. Any worn item returned back will be refused unless prior consent has been granted. 

Please do not apply tape directly to the item’s box. Wrap the item securely in original packaging or alternative suitable packaging.

We offer free returns for all the UK customers. Please contact us for your free return label. We do not offer free returns for any customer outside the UK. If you are a customer from outside the UK, please return the item back to the following address. We recommend using a tracked signed for service.


Please note that at certain busy times of the year it can take up to 1 week to process returns.  

Returns Address:

Brandshop C/O Len Lothian
11 Bankhead Broadway
Edinburgh
EH11 4DB
Scotland
United Kingdom

Free Returns and Exchanges

We can provide Free Postage return labels to you for items which have been wrongly sent to you or have a manufacturer's fault, please contact Customer Services to receive your label -  customerservices@brandshop.co.uk. 

If the size of the item you ordered does not fit, you can get a free return and exchange for a different size. 

If you want to replace your item for a different style, we can provide a free return service but your payment will be refunded and you will need to place a new order for the replacement pair. 

Please note that our return policy applies to all exchanges.

For a faster exchange of your item, please fill in the returns form stating the size you wish to exchange for and include it with the return parcel.

If you haven’t indicated on your returns note that you’d like an item exchanged or the new size required, then we’ll automatically issue a refund for the returned item.

International Returns

From receipt you have 60 days to decide if you wish to return an item. Just fill out the returns form enclosed with your order.  It is very important that when you return an item we know the order number, your details and whether you want a refund or an exchange.  Please use a trackable post or courier service.  Once received we will process the goods within 7 days.

We will send an email confirming receipt of the return and the action taken, be it an exchange sent out or a refund made to your account. Any refund will automatically be issued to the card used to make the original purchase. 

All items returned should be in their original condition. Goods will be inspected on return and any item returned in an unsuitable condition will be sent back to you.

We provide FREE returns if you have been sent the wrong item or there is a manufacturers fault - contact our Customer Services Team customerservices@brandshop.co.uk

Please use the following return addresses within your Country:-

Return address for France:
Brandshop
@ Salesupply Returns
ZAC La Croix Bonnet
2d, Rue Georges Méliès
78390 - Bois d'Arcy

Return address for Spain:
Brandshop
@ Salesupply Returns
Calle de Nicaragua 48 5º 5ª
08029  Barcelona (España)

Return address for Germany:
Brandshop
@ Salesupply Returns
Dr.-Detlev-Karsten-Rohwedder-Str. 17
47228 Duisburg
Deutschland

Return address for Italy:
Brandshop @ Salesupply Returns 
Via Giuseppe giusti 14 
Varese, VA 21100 
IT