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Fast deliveryto USA via FedEx Easy US Returns

FAQ

Why shop at Brandshop.co.uk
Brandshop have been selling over 125 brands of well known sports and fashion clothing, accessories and footwear for over 12 years.  All our products are 100% genuine.  Our online shopping process is secure and risk free.  We offer free delivery and free returns.*

* UK deliveries and returns only.


How do I  return a product?
UK Returns
From receipt you have 28 days to decide if you wish to return an item.  Just fill out the returns form enclosed with your order.  Return items must be unused and have all the original packaging and tags intact so that items can be resold.  If items are not returned in a fully resaleable condition we reserve the right to deduct 30% of the selling price from the refund amount.  When returning items you will be responsible for the cost of postage.

We offer a free returns service for items which have been wrongly sent to you or have a manufacturer's fault.  We also offer free returns if you wish to exchange a product - please keep proof of postage for reimbursement

Alternatively you can make your own arrangements through any postal carrier.
It is very important that when you return an item we know the order number, your details and whether you want a refund or an exchange.
It can take up to 10 days to receive a return, however once received we will process the goods within 48 hours. 
We will send an email confirming receipt of the return and the action taken be it an exchange sent out or a refund made to your account.  Any refund will automatically be issued to the card used to make the original return. All items returned should be in their original condition. 
For more information on our returns policy please click here  (link to terms and conditions)

Returns Address:
Brandshop
Unit 14, E-net Park
Mill Road Industrial Estate
Linlithgow
West Lothian
EH49 7SF
Scotland
United Kingdom

International Returns
From receipt you have 28 days to decide if you wish to return an item.  Just fill out the returns form enclosed with your order.
It is very important that when you return an item we know the order number, your details and whether you want a refund or an exchange.
It can take up to 21 days to receive a return, however once received we will process the goods within 48 hours. 
We will send an email confirming receipt of the return and the action taken be it an exchange sent out or a refund made to your account.  Any refund will automatically be issued to the card used to make the original return. All items returned should be in their original condition.  Goods will be inspected on return and any item returned in an unsuitable condition will be sent back to you.


Do I need to Create an Account to shop with you

If you set up an account it will save you from having to fill in the same details every time you shop with Brandshop and it will offer you benefits such as order tracking, discounts and special offers.
You can either sign up now or fill in all your details at the end of your shop.

What currencies can I use when I pay?

You can pay in Sterling (GBP) and Euro (EUR).


Do you offer student discount?

Yes, we offer 10% discount on all non-sale items to students. Just use your NUS Card Number.

Are your products genuine?


All our products are 100% genuine.

Can I place an order over the phone?

Yes. Our Customer Service staff will be happy to help you with your order. Please call  01506 847499 (From outside the UK please call +44 (0) 1506 847499).

Will I be charged customs and import charges?

Countries outside the European Union may incur a customs charge which will be charged once the parcel reaches its destination. These charges should be paid by the recipient.  We cannot control these charges and cannot tell you what the charges will be. There are no import duties within the EU because we ship from the UK.

What is the warranty on your products?

All products purchased from Brandshop.co.uk carry the full manufacturers warranty unless sold as a "no warranty" item.


IF YOU HAVE ANY QUERIES AT ALL PLEASE CONTACT US AT customerservices@brandshop.co.uk or on +44 (0) 1506 847499